BRENT82.12+0.85%
WTI78.45+1.24%
NAT GAS2.45+4.12%
GOLD2345.1-0.32%
COPPER4.56-1.15%
WHEAT5.92+2.10%
BRENT82.12+0.85%
WTI78.45+1.24%
NAT GAS2.45+4.12%
GOLD2345.1-0.32%
COPPER4.56-1.15%
WHEAT5.92+2.10%
CommoBridge
Support backend boundary

Support Ticket Creation

Private-beta support intake for issue type, subject, related object, and description. Tickets persist locally; email, replies, SLA routing, and attachments remain disabled.

Persisted locallyNo email sentNo files stored
Attachment placeholder

No files are accepted, uploaded, scanned, emailed, or stored in this phase.

Support boundary

Support intake stores local ticket metadata only. No support email, attachment upload, SLA routing, mailbox reply, or notification delivery is executed.

Support workflow preview

Tickets now persist to the local database and appear in the admin support queue. Production support still needs mailbox routing, assignment workflows, attachment storage, and SLA policy.

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Support providers deferred

No support email, reply thread, SLA tracking, file upload, attachment scan, or notification delivery is executed.